Delivery, Returns & Refunds policy

Last Updated: 25 May 2026

Delivery

Products featured on the DEROX website may be available for purchase through third-party marketplaces, including Amazon and other authorised sales channels.

Delivery times, shipping methods and delivery charges are determined by the relevant marketplace or fulfilment provider and may vary depending on the product and delivery location.

Please refer to the delivery information provided at the point of purchase on the relevant marketplace platform.

Returns

Returns are subject to the policies and procedures of the marketplace through which the product was purchased.

If you purchased a DEROX product through Amazon or another third-party platform, please follow the return instructions provided by that marketplace.

Products returned must comply with the return requirements and eligibility criteria of the relevant marketplace.

Refunds

Refunds are processed by the marketplace or retailer through which the purchase was made.

Any approved refund will be issued in accordance with the marketplace's refund policies and procedures.

If you receive a damaged, defective or incorrect product, please contact the seller or marketplace through which the purchase was made as soon as possible.

Where appropriate, DEROZ GROUP LIMITED may assist with product-related enquiries, but returns and refund decisions remain subject to the policies of the relevant marketplace.

Third-Party Marketplaces

DEROZ GROUP LIMITED is not responsible for the operation, availability, payment processing, delivery services or policies of third-party marketplaces.

Customers should review the applicable terms, delivery policies, returns policies and refund procedures of the marketplace used to complete their purchase.

Contact Information

For questions relating to DEROX products, please contact:

DEROZ GROUP LIMITED
Company Registration No. 17060947
Newport, Wales, United Kingdom
Email: contact@derox.uk